Contact Us
Got a question about a review, spotted something out of date, or want to flag a new casino not on Gamstop for us to look at? This page explains how to reach the kotikoulu.co.uk team and what we can help with.
How to reach us
The best way to contact us is by email at [email protected]. Send us as much detail as you can — the casino name, the page you're referring to, or a screenshot if it's relevant — and we'll get back to you as soon as we're able to. We read every message personally; there's no automated ticketing system standing between you and a real answer.
What we can help with
- Corrections or updates to a casino review, bonus term, or comparison table on the site
- Suggestions for casinos not on Gamstop that you think deserve a place in our rankings
- General questions about how we assess and rank operators such as those listed on our non Gamstop casinos comparison page
- Feedback on your own experience with a listed brand, positive or negative
- Questions about how the site works, who's behind it, or our editorial approach — also covered on our About Us page
What we can't do
We're an independent comparison and review site, not a casino operator, a payment processor, or a customer support desk for any of the brands listed here. If you have an issue with a deposit, withdrawal, bonus, or account at one of the sites we cover — such as Betmica, Kikibet, Betninja, or any other operator on this list — that has to be raised directly with the casino's own support team, since we have no access to player accounts or transactions.
Similarly, if you're finding gambling difficult to control, or you're thinking about limiting your play, our Responsible Gambling page has practical information on tools and support options. We take this seriously and would rather point you there than leave you unsure where to go.
Before you get in touch
A lot of common questions are already answered elsewhere on the site:
| You want to know about... | Where to look |
|---|---|
| How we rate and rank casinos not on Gamstop | Best Non Gamstop Casinos |
| Who runs this site and our editorial standards | About Us |
| Managing your own gambling activity | Responsible Gambling |
| Site rules, disclaimers, and usage terms | Terms and Conditions |
Checking these first often gets you an answer faster than waiting on a reply, but if your question isn't covered, we're still glad to hear from you directly.
A note on response times
We're a small editorial team, so replies aren't instant, but we do work through every message in the order it arrives. If your enquiry is time-sensitive — for example, you've spotted an inaccurate bonus term that could mislead other readers — please say so in your subject line and we'll prioritise it.
All content on kotikoulu.co.uk is intended for readers aged 18 and over. If you're contacting us on behalf of someone younger, or with a query about age verification at a listed casino, please raise it directly with that operator as well as with us.